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Posts Tagged ‘Data discovery’

I was an industry analysts for many years. I focused heavily on storage systems and was convinced that search and storage would eventually be like peanut butter and jelly. Although we have not seen the realization of this yet – I am still convinced that it needs to and will ultimately occur. However, like all things in the data center, it just takes time.

There are practical reasons why storage and search aren’t more bounded together. For one, search solutions haven’t been scalable or intelligent enough to provide the value that IT professionals are looking for. Second, most search solutions have been associated with specific storage systems and not the entire storage complex. That is very limiting. We need Enterprise search solutions that can access all storage within an organization. The third big issue is that storage adminstrators haven’t figured out why they need it. There are some applications and use cases that are a priority – such as eDiscovery. But storage admins have not found the killer app that gives them that “aha” moment where they just need to have it and are willing to invest time and money.

What is the killer app for search and storage? I believe one killer app is using a universal search application as a tool to give Enterprise end users greater access to the company’s data. We create so much content, using any number of applications, and instead of looking for data via the various application interfaces, having a single pane of glass, to get to any and all content in the Enterprise, would provide huge increases in productivity and efficiency.

This concept should not be a leap for most people , but since no one is complaining about it or demanding it, it isn’t a priorty. However, if you think about the power of being able to easily access content – data – information – we all know that mountains can be moved when this ability is provided. This is where storage admins have to transcend their nuts-and-bolts view of the world and think about the business and how they can apply technology to elevate the companies they work for. It is “right brain” thinking (creative) versus the typical “left brain” logical and rational thinking that is typically needed in the data center. Only by combining the creative and the logical can real leaps forward be made.

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In the realm of electronic discovery, technology teams often confront resource gaps that exacerbate the discovery issues that legal teams are confronting. The right toolset, one that proactively prepares the enterprise for discovery, can benefit both the legal and technology teams on several fronts, so the investment delivers value across the enterprise.

One benefit of deploying a proactive eDiscovery solution, one that provides legal easy access to the documents and data they need, is that it can remove the high dependency of the legal team on the IT department. This decoupling helps IT avoid being at the beck and call of the legal team. And the legal team is able to avoid spending valuable hours (theirs and ITs) trying to get access to the data they need. Another important benefit of tools that proactively manage a company’s data–to the extent that they know what they have and where it is–is that it can assist lawyers with the increasingly complicated keyword paradigm. Let’s be honest, a lawyer’s enthusiasm about and/or knowledge of math, statistics, algorithms, linguistics, or technology has its limits, so the right tool can assist them substantially and provide additional assurance that corporate information is being accounted for when engaged in discovery.

Another key benefit of proactive ediscovery, for some companies, is substantial cost savings. While there exists a great deal of marketing literature around the cost savings, this is one of those cases when there can be substantial value in managing data in documents, email, PDF files, etc so that you can bring discovery in-house. Obviously, each company needs to quantify the tangible and intangible cost savings realized from the deployment of an internally-deployed or externally-managed data management and discovery solution, but it is likely worth the time and effort if it has the potential to dramatically reduce eDiscovery costs. Specifically, a company should be able to quantify the cost benefits tied to performing e-discovery internally (e.g., search, preserve, produce, and etc.). When computing this value it is important to be mindful that whenever you need something quickly, at a specific time and location, it tends to be more costly– litigation driven e-discovery certainly fits that bill. Proactive eDiscovery can eliminate some of the last minute rush, because getting your hands on relevant case data is easier when you already know what you have and where it is. The right tools can also increase legal and technology efficiency and productivity.

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